Booking Terms & Conditions

Bookings are made and accepted only on the following conditions: www.letmestay.uk (“the Website”) is a website owned and operated by Let Me Stay Limited

Contract and Booking

Let Me Stay Limited, trading as www.letmestay.uk, hereinafter called "the Agency", act only as agents for (i) the owners of the accommodation ("the Owner") or (ii) other agencies who themselves act as agents for the Owner. In all circumstances, the Contract of Letting is between the guest ("the Guest") and the Owner. 

This agreement is made on the basis that the property ("the Property") is to be occupied by the holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions) and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

Bookings cannot be accepted from persons under 18 years of age. Any pets you intend to take with you should be declared at the time of booking and checked and authorised via the Owner (where requested).

No bookings are valid until confirmed by the Agency in writing.

Once a booking is confirmed it is not subject to change. If you choose to cancel see section 8 for details of the terms that would apply. 

Deposit

A deposit is not taken to secure the booking ("Deposit") but credit card details are taken in advance for later payment. 

Insurance

The Agency recommends that Holiday Insurance is taken out (whether arranged by the Agency or otherwise) when making a booking even when payment is made in full.Please note that where Holiday Insurance is taken out with the Agency it is being arranged by the Agency, and not by the Owner, nor by any other agencies or member(s) of the Agency Group.

Balance Payment

Once a booking is confirmed by the Agency, the Guest is responsible for the full balance of the cost of the holiday. This shall be paid not later than 4 weeks before the booking is due to commence.

The Agency reserves the right to re-let any holiday where any monies due are more than 7 days in arrears whereupon any monies paid by the Guest over and above any non-refundable Holiday Insurance, Booking Fee and Deposit will be refunded. However, if the Agency is unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the holiday, and (if applicable) the Holiday Insurance, the Deposit and the Booking Fee.

Owner's responsibilities

The Owner is solely responsible for providing the accommodation and for thesafety of all Guests and/or his/her invitees (jointly known as "the Holidaymakers"). The Agency accepts no responsibility for personal injury to, or death of, any Holidaymakers, or loss of or consequential loss or damage to their property, or for other matters over which the Agency has no control, except to the extent such personal injury or death is caused by the negligence or wilful default of the Agent.

Holidaymakers' responsibilities and forfeiture

The Holidaymakers shall keep the Property and all furniture, fixtures, fittings and effects in, on or at the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found.

The Holidaymaker must report and pay to the Owner the cost of any damage or breakages made during their holiday occupancy. The Agency and the Owner reserve the right to make a reasonable charge where guests have contravened an Owner's request for their Property to be smoke-free.

The Holidaymakers' right to occupy the Property may be forfeited without compensation if:

More people or pets than declared to the Agency at the time of booking or before the commencement of the holiday and/or the number the Property holds, attempt to take up occupation;

Overnight guests are entertained without the Owner's express permission;Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance; or any of the Holidaymakers smoke in or at the Property.

Unavailability of Property

In the event of the Property becoming unavailable (such as due to fire or flooding), the Agency will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.

Cancellations

8.1 In the event of cancellation, Guests may be due a partial refund which is dependent on when notice of cancellation is given to us before the holiday start date. The refund is calculated as follows:

• 31 or less days notice – No refund due• 31+ days notice – 100% of the total accommodation cost

If a refund is due it will be paid within 14 working days of cancellation.

8.2 For all cancellations, the Booking Fee and any extras will be retained. If Holiday Insurance has been taken out, the applicable fee will be retained, unless the Insurance is cancelled within 14 days of Booking.

Pets

Dogs are only allowed at Properties where this is specifically stated in the Property description; additional dog restrictions will be contained in the “Additional Information” section – please read this section carefully.

Where dogs are allowed, there is an additional charge of £15 per dog,per booking. You will be informed of the charges at the time of Booking.

If you take a dog to a Property that states pets are not allowed, or you exceed the stated number/size of dog(s), the Owner (or their representative, which includes the Agency) has the right to refuse to allow Holidaymakers to enter or stay in the Property, and/or they may ask the Holidaymakers to leave the Property before the end of the holiday period.

If any Holidaymaker has an allergy to dogs, We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.

The following dog terms apply:

Dogs must be under strict control at all times while in or at the Property;Any fouling must be cleared up without delay;The dog owner must bring the dog's bed or basket for sleeping in;Dogs must not be left alone in or at the Property or elsewhere at any time;Dogs must not lie on beds or furnishings, and hair must be cleared up before departing;Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property.

Failure to do so may incur subsequent charges;

You will be liable for any damage caused by your and any Holidaymakers’ dogs. Any damage is to be reported to the Owner (or their representative) immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.

If you break the terms of paragraph 10, the Owner (including their representative) or the Agency may notify you that you have broken these terms and may cancel this Booking and ask that the Holidaymakers leave the Property before the end of the holiday period without compensation, or that they pay an additional reasonable charge.

Pets other than dogs may be allowed at the Owner’s discretion. This must be approved prior to making a Booking and can be arranged by telephoning the Reservations department; the Owner has the right to refuse to allow Holidaymakers to enter or stay in the Property or ask Holidaymakers to leave the Property before the end of the holiday period if prior approval has not been given. Additional charges and terms may apply.

Owner's access to Property

The Owner or their representative, including the Agency, shall be allowed access to the Property at any reasonable time during any holiday occupancy.

VAT and IPT

All prices quoted include VAT and Insurance Premium Tax where applicable at current rates.

Complaints procedure

In the event of there being cause for complaint concerning a Property, the matter shall be taken up with the Agency at once (our details are supplied on the booking confirmation and we understand that we are the first point of contact should there be cause for complaint). It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required.

In no circumstances will compensation be considered for complaints raised after the holiday has ended, when the Holidaymakers have denied the Owner/caretaker or the Agency the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday. 

Literature

We have compiled the information on our Website as accurately as possible at the time of going to press, including extensive property viewing personally by a member of our team. However, facilities may be altered or withdrawn for reasons outside the Agency's control, in which case we cannot accept responsibility but will update our information as soon as humanly posible.

We make every effort to ensure that the Property details supplied to us by the Owners are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to booking. The Holidaymakers accept that minor differences between text/photographs/illustrations in the brochure and on the Website and the actual Property may arise. If a facility is particularly important to you, please check with us prior to your booking.

Communication with you and data

The Agency may as part of a booking introduce Holidaymakers to the goods and/or services of third parties. The Agency shall not be treated as an agent for any such third parties, and any contract for the supply of such goods and/or services shall be between the provider and the Holidaymaker.

Please see our Privacy Statement which explains how we will process your personal data.All electronic data transferred pursuant to these terms and conditions remains the property of the Agency or their agents and may not be replicated in part or whole without the Agency's prior written permission. Electronic data will not be preserved indefinitely by the Agency.

Legal

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.

The Booking Conditions will apply to all confirmed bookings, and these Website Booking Conditions supersede all previous editions.

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